Providing wholehearted service to customers is Sanlian Traffic’s enduring pursuit and a key to the company’s long-term success.  Anhui Sanlian Applied Traffic Technology Technology Co., Ltd., relying on its comprehensive advantages in products and services, has made remarkable progress, earning the trust and recognition of numerous customers. Over the years, we have continuously refined the customer service experience, focusing on providing comprehensive, fast, high-quality, and professional operational services, while also expanding new operational markets and services, striving to become a leading operational service enterprise in the industry for technology, service, and quality.

Recently, Sanlian Traffic launched a direct-access customer complaint hotline. This hotline can be navigated to direct repair services and customer complaint services (press 1 for product repair services, press 2 for customer complaint services). A dedicated after-sales service team will promptly provide complaint handling services, enhancing customer satisfaction with the complaint process through efficient responses.

Creating Warmth Through Speed

Sanlian Traffic’s 400 Customer Complaint Hotline Fully Launched

Sanlian Traffic has a comprehensive after-sales service system, with the headquarters platform as the hub, and local cities (examination centers) as the base. This structure relies on the organizational management of service personnel, the establishment of service outlets, personnel allocation, and business training to form a complete service chain.

Building on the existing after-sales repair service response mechanism, Sanlian Traffic has added a customer complaint hotline (4006889707). This new mechanism includes a 12-hour feedback acceptance and response system, along with a satisfaction follow-up service within seven days, achieving full tracking of complaint handling. It allows for supervision and control of market and engineering service quality, as well as unified acceptance, registration, and feedback of customer complaints.

The launch of this customer complaint hotline is an important measure for Sanlian Traffic to upgrade the feedback channels for customer service, significantly improving customer satisfaction in handling complaints and protecting their rights.

High-Quality After-Sales Service Brings Timely and Reliable Assurance to Customers

Prompt service ensures higher satisfaction. The opening of Sanlian Traffic’s 400 customer complaint hotline will elevate the complaint service to a new level. It will not only enable more efficient handling of customer complaints but also allow for better listening to customers’ voices through dedicated business processes, providing insights into directions for service enhancement and improvement.

In the future, Sanlian Traffic will further enhance its operational service capabilities and efficiency, continuously improving the quality of operational services to provide customers with high satisfaction in after-sales support.